Question 1

What is DOCU.expert?

Accepted Answer

DOCU.expert is an artificial intelligence platform specialized in legal and business documentation. We offer AI experts that can query, analyze and answer questions about specific documents (such as the BOE) or your own private documents, always ensuring maximum privacy.

Question 2

What is an Expert ?

Accepted Answer

An Expert is an AI assistant specialized in a specific set of documents. For example, the BOE Expert is trained exclusively with the Spanish Official State Gazette. You can create Private Experts with your own documents (contracts, internal regulations, etc.).

Question 3

Do I need technical knowledge to use DOCU.expert?

Accepted Answer

No. The web version works directly in your browser without installation. The desktop version has a simple installer that configures everything automatically. Ask in natural language and get clear answers.

Question 4

Are my documents safe?

Accepted Answer

Absolutely. In the web version, documents are processed in memory and deleted immediately after analysis. In the desktop version, all information remains on your computer and never leaves it. We don't use your data to train AI models.

Question 5

Can you access my documents?

Accepted Answer

No. In the desktop version, it's technically impossible: the software runs locally on your computer without connection to our servers. In the web version, documents are processed in memory without persistent storage and we have no access to the content.

Question 6

Is my data used to train the AI?

Accepted Answer

Never. This is a fundamental difference with services like ChatGPT or Claude. Your queries and documents are not used to train or improve our models. We use pre-trained open-source models.

Question 7

Are you GDPR compliant?

Accepted Answer

Yes. DOCU.expert complies with the General Data Protection Regulation (GDPR) and the Spanish LOPDGDD. We only process the minimum necessary data and offer all ARCO rights guarantees.

Question 8

What technology do you use to guarantee privacy?

Accepted Answer

We use open-source AI models that run on controlled infrastructure. In the desktop version, the AI engine is installed locally on your computer. We don't depend on third-party cloud services to process your sensitive documents.

Question 9

What is the BOE Expert?

Accepted Answer

It's our first public Expert, specialized in the Official State Gazette of Spain. It allows you to search legislation, ask questions about Spanish regulations and analyze BOE documents using artificial intelligence.

Question 10

Is the BOE Expert free?

Accepted Answer

Yes. The BOE Expert is available for free to all users. Our goal is to democratize access to Spanish legal information.

Question 11

Is the BOE Expert information official?

Accepted Answer

DOCU.expert is an unofficial tool. Although the information comes from the BOE, you should always verify with the original sources for professional or legal use. The official BOE is boe.es.

Question 12

What are Private Experts?

Accepted Answer

They are Experts that you create with your own documents. You can upload contracts, internal regulations, case files or any documentation, and the system will create an AI assistant specialized in that content.

Question 13

How does document indexing work?

Accepted Answer

When you upload a document, the system processes it and creates a semantic index (embeddings). This allows the AI to understand the content and answer questions. In the desktop version, this index is stored locally.

Question 14

Can I choose which documents to share with my team?

Accepted Answer

Yes. When indexing a document, you can choose if it's private (only you) or team (shared with other users of your license). Private documents are never synchronized.

Question 15

Can I delete indexed documents?

Accepted Answer

Yes. You can de-index any document at any time. This completely removes the index and all information derived from the document.

Question 16

What's the difference between the web and desktop versions?

Accepted Answer

The web version processes documents on our secure European servers. The desktop version installs the AI engine on your computer, so the information never leaves your machine. The desktop version offers maximum privacy.

Question 17

What are the requirements for the desktop version?

Accepted Answer

We recommend: Windows 10/11 or macOS 12+, minimum 16GB RAM (32GB recommended for large documents), 20GB disk space, and optionally a compatible GPU for greater speed.

Question 18

Can I use the desktop version without internet?

Accepted Answer

Yes. Once installed, the desktop version works completely offline. You only need internet to initially activate the license and for optional updates.

Question 19

In what languages is it available?

Accepted Answer

The software is available in Spanish and English. During installation you can choose the language, and later you can change it from the settings.

Question 20

How does team synchronization work?

Accepted Answer

With a team license, multiple installations on the same local network can synchronize. Documents marked as team are automatically shared among members, while private documents remain only on each machine.

Question 21

How are teams identified on the network?

Accepted Answer

Installations with a team license are automatically discovered on the local network. Each installation has a unique identifier linked to the license, which allows secure synchronization only among authorized team members.

Question 22

Do I need a central server?

Accepted Answer

It's not mandatory. You can configure installations in P2P mode (all synchronize with each other) or designate one as a central server. P2P mode is more resilient; server mode offers greater control.

Question 23

What happens if a team member indexes a private document?

Accepted Answer

Private documents are never synchronized or shared. Each user can choose which documents are private and which are team documents. This choice can be changed later.

Question 24

How much does DOCU.expert cost?

Accepted Answer

Public Experts (like the BOE Expert) are free. Private Experts and the desktop version require a subscription. Check our pricing page to see current plans.

Question 25

Is there a money-back guarantee?

Accepted Answer

Yes. We offer a 7-day money-back guarantee on all paid plans. If you're not satisfied, we'll refund your money with no questions asked.

Question 26

Can I cancel at any time?

Accepted Answer

Yes. There's no commitment. You can cancel your subscription whenever you want and you'll continue to have access until the end of the billing period.

Question 27

Do you offer discounts for freelancers or small firms?

Accepted Answer

Yes. We have special prices for self-employed professionals and small firms. Contact us for more information.

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